Privacy Policy

Ember & Folk Studio ("we", "us") is a business name of Simpel Pty Ltd (ABN 44 103 034 797). We respect your privacy and handle personal information in line with the Australian Privacy Principles.

What we collect

When you place an order, sign up for emails or contact us, we collect the details you give us: your name, email address, delivery address and phone number (if provided), and your order details.

How we use it

We use your information to process and deliver your order, to send order and shipping updates, to reply to your enquiries and, if you opt in, to send occasional emails about new products. You can unsubscribe from marketing emails at any time.

Payments

Payments are processed securely by Squarespace Payments and its payment partners. We never see or store your full card details.

Who we share it with

We share only what's needed with the services that help us run the shop: Squarespace (our website and checkout), our payment processor, and Australia Post (for delivery). We never sell your personal information.

Cookies

Our website uses cookies to keep your cart working and to understand how the site is used. You can manage cookies through your browser settings.

Access and corrections

You can ask to see or correct the personal information we hold about you by contacting us through our Contact page.

Last updated: 24 October 2026.